What you do when they won't write things down...
Jane Penson asks,
What do you do about people who won't write things down? Well, you sigh, roll your eyes, and ask if they have something you can read that describes the problem, and its history, etc., so
- they don't have to go through the story over and over; and
- you don't have to sit there and listen as they go through it one more time, moving through the IT department looking for a solution.
And then you sit back and listen patiently, because they'll do it their way, and you're there to help, any way, not judge their methods.
(Clearly, Jane's catching up on things...I posted that entry on people's not liking to write—Note, Jane, the possessive with the gerund...I thought you'd like that—ahem, I posted that entry many months ago.)
Posted by ronlusk at October 30, 2003 02:55 PM